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Spotlight on Professional Development - Jessica Robertson

Spotlight on Professional Development - Jessica Robertson

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Are You A... 

  • Motivator

  • Engaging Leader

  • Someone that adds an element of fun to learning

  • Creative Problem Solver

  • Servant-Leader Approach

Position Details

The Echelon Group is seeking an exceptional Trainer. 


The Trainer will be responsible for training all new hires. The Trainer motivates, inspires, and guides new hires to the great agents that they will become. The Trainer is responsible for developing the knowledge and skills for our Client.


Hours: Based on Program needs. (Flex hours, TEG is open from 8:00 AM - 12:00 AM)

Deadline:  All interest must be received by end of business day Friday, January 20th, 2023. We will begin the interview and selection process on Monday, January 23rd, 2023.


Responsibilities include, but are not limited to:


  • Following provided training material and verifying information is understood among the new agents.

  • Be flexible with training schedule based on company and client needs.

  • Preparing new agents with the most scenarios and questions they will run into on the phones by performing mock calls, demo calls, etc.

  • Keeping an enthusiastic and positive mood.

  • Following the new agents into their "nesting" period; by solving technical issues, walking through the first phone calls, and any other issues that may come up.

  • All other duties assigned.

  • Strong leadership by example through their own performance on the phones and their unwavering positivity and professionalism in all interactions

  • A history of superb attendance and responsible time management.

  • Program specific systems and product knowledge.

  • The ability to effectively convey knowledge and develop Agents’ skills through role-play, discussion, demo calls, and positive reinforcement.

  • Refined problem-solving and de-escalation skills.

  • The ability to communicate clearly, face-to-face and in writing.

  • The approach of a “servant – leader”, displaying an active and absolute commitment to the success and well-being of their class.

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